FAQ'S

Thank you for your interest in my work!  I would love to make something amazing for you for your next special occasion. If it's your first time ordering with us, please see below the answers to some Frequently Asked Questions. 

Where is pick up?
Cake pick up is Lower Hutt.  The full address details will be sent to you in your order confirmation email.  We are an online shop only and run on a strict pick up time.  If you cannot make your scheduled time you will need to rearrange with us as soon as possible.  However we cannot guarantee that your new preferred time will be available.

How do I contact you?
The best way to contact us is via Facebook @thecrumbsandcrunch  or email -  thecrumbsandcrunchltd@yahoo.com .  

How do I place my order with you? 
You can do this via our secure online shop at anytime with a credit or debit card payment or send us a message on Facebook.  Just choose your preferred cake style, icing colour, cake flavour and we'll look after the rest. You will receive an email confirmation once your order has been accepted.  Click here to get started.  If you are wanting a customised cake,  click here to complete the form and email us a picture if you have an example for us with the same subject line and we will be in touch very soon.

How far in advance should I book my cake with you?
As soon as you can!  We take orders on a first come, first serve basis and have limited availability.  ALL of our cakes are made to order. 

EEEP! Help I’ve left my cake last minute, can you please squeeze me in?
We can only try!  Please send us an email with the subject line “URGENT" – (date you need it)” but make sure you ask nicely ;)

What's the cancellation policy? 
Sorry there are unfortunately no refunds if an order is cancelled within 5 days of it's collection date.  Please note there is a 30% processing fee that is non-refundable at anytime.  No refunds will be given to no-shows.

Can you write a personalised message on my cake? 
 We put personalised lettering on the cake with fondant and provide card stock cake toppers for an extra cost.  We don't do custom acrylic, Mdf cake toppers but we can order for you. 

Will my cake be ok in the fridge overnight if I collect it the day before my event?
Yes!  Keep the cake cool and refrigerated before your event where possible as the cakes are made of buttercream and can be very delicate.  Do not leave in direct sunlight or heat.  Remove the cake from the fridge 30 minutes priors to eating or just before putting on display.  If storing overnight in the fridge, wrap 2 layers cling film around the box to keep odours from the fridge away from the cake.

I want a cake for a day you aren't open, if i book for a day before will it be okay until the next day?
Yes!  Like mentioned above the cake will be fine in the fridge overnight. Wrap 2 layers cling film around the box to keep odours from the fridge away from the cake and remove from the fridge 30 minutes hours prior to eating or just before putting on display.

After your event
Once cakes have been cut any left overs should be cling wrapped and/or placed in an airtight container and cut as you need/want ;)

Can I have a fondant cake?
Yes we do fondant cakes and well as buttercream ones.  Fondant cakes tend to  be more expensive then the buttercream iced cakes.

I saw a cake on your Instagram that I like, can I have the exact one? 
Yes you most definitely can, however please note each cake is unique and no 2 cakes are exactly the same, placement for placement.  We will do our best to get the exact same design.  The decoration on floral and fruit cakes is season dependent, we may not always be able to get the exact same product, however we will substitute it with products which reflect the same aesthetic.

Do you make vegan, dairy free or gluten free cakes?
No vegan or dairy free cakes sorry.  We do make Egg less cakes, please email or message us if this is something you are after.

What's the best way to transport my cake once I collect it from you?
During transportation, please keep cake flat!  Either on the passenger's lap or the floor of the car works great.  If this is a larger space, place either a towel or jumper around the base of the box to keep it from sliding around the floor.  I would highly suggest keeping the air con on cold whilst the cake is in the car.  Please avoid putting it on the seat, as it can cause the cake to slope.

Can I change my order once it's been placed?
Yes, you can change any order with 7 days notice.  Simply message or email us and what you would like to change.  We will confirm all updated orders via email – fees may apply.

Do you do wedding cakes?
Sorry we don't do wedding cakes.

Can you make a cake from another cake designer?
If you can’t book in with them then yes.

Do you deliver?
Yes we do deliver for an extra cost of $15, date and location dependent. 

Do you ship cakes and deserts around NZ?
As much as we would love anyone from any place to be able to have one of our products this is not a service we supply at the moment.

Do you do shaped cakes?
Yes we do number cakes, rectangle, square, heart and tray/slab cakes.

I’m still confused or have other questions that I need answered!
No worries at all, flick us an email thecrumbsandcrunchltd@yahoo.com with your questions, or Message us on Facebook @thecrumbsandcrunch 

We look forward to baking for you in the near future!